Customer Support

Company Name: Varennea LLC
Email: info@varennea.com
Phone: +1 (660) 730-9974
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time (CT); closed Saturdays, Sundays, and U.S. federal holidays.
Business Address: 409 S. Fible St., Kirksville, MO 63501-3701, United States

How We Can Help

Product Questions

Need help choosing a size or learning more about an item? Contact us with questions about product details, available colors and sizes, or care instructions.

Order Support

We can help with order questions, shipping updates, tracking information, address corrections, and cancellation requests.

Orders are normally processed within 1–2 business days. If you need to cancel or modify an order, please contact us as soon as possible. Contacting us within 12 hours improves the chance of stopping fulfillment, but cancellation is not guaranteed during that period.

Shipping to Australia

We ship to eligible Australian addresses supported by our carriers.

Standard Shipping to Australia has an estimated carrier transit time of 4–7 business days after the carrier receives the package. This estimate does not include the 1–2 business day order processing period.

If you have questions about delivery availability, shipping charges, tracking, customs, or an import charge, please contact us. Further details are available in our Shipping Policy.

Returns and Exchanges

We accept eligible return requests under our voluntary return policy within 30 calendar days of receipt. If an item doesn't fit or you would like another available size, color, or style, contact us and we'll explain the applicable return or exchange procedure.

Please contact us before sending an item back. We will provide the return instructions and designated return address for your order.

Our voluntary return period and return conditions do not limit applicable statutory rights, including rights concerning defective, damaged, incorrect, or materially misdescribed goods.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains an incorrect item, or is missing an item or component, please let us know.

Reporting visible shipping damage or missing contents within 48 hours helps preserve evidence, but reporting later does not automatically remove your rights.

We'll review the issue and help arrange an appropriate refund, replacement, or exchange. Where applicable law gives you a choice of remedy, we will respect that choice.

For consumers in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure, you may choose a refund or replacement in accordance with that law. Our Return & Exchange Policy and Refund Policy provide further details.

Privacy and Cookie Questions

Contact info@varennea.com if you have questions about your personal information, cookie preferences, newsletter subscription, or a privacy request or complaint.

Our Privacy Policy and Cookie Policy explain the available privacy choices and how to submit a request.

General Questions

For questions about our store, shipping destinations, promotional offers, newsletter subscriptions, or shopping policies, feel free to reach out.

Before You Contact Us

To help us review your request efficiently, please include the following information where applicable:

• Your order number, if you have placed an order;
• The name and email address associated with your purchase;
• A brief description of your question or concern; and
• Relevant photographs, if available, for damaged, defective, or incorrect items.

Photographs are not required for ordinary change-of-mind returns, and an unboxing video is not required for product or delivery complaints.

Please avoid sending complete payment card numbers, CVV/CVC codes, passwords, or other sensitive financial credentials.

Our Response Times

We aim to respond to general customer service inquiries within 2 business days.

For return requests, reported damaged or incorrect items, and active delivery investigations, we respond within 1 business day.

For an active delivery investigation, we provide an update at least every 2 business days while the investigation remains open.

For requests to review a return, refund, or cancellation decision, we respond within 3 business days, providing an outcome or explaining what additional information is reasonably needed.

Messages received outside our business hours will be reviewed during the next available business day.