01
First Tracking Update
Once your package has been handed to DHL or FedEx, the first tracking update may take 24–48 hours to appear.
Order Tracking
Track Your Order
We know you're looking forward to receiving your tennis apparel. Use this page to check your shipment's progress, understand tracking updates, and find assistance if something doesn't go as planned.
How to Track Your Order
Once your order has been dispatched, we will send a shipping confirmation email containing your tracking information.
1. Check Your Shipping Confirmation Email
Look for the shipping confirmation sent to the email address you provided at checkout. If you don't see it, please check your spam or junk folder.
2. Track Your Package
Use your tracking details to check your shipment's progress through the tracking form below or the official DHL or FedEx tracking service, as applicable.
3. Review Delivery Updates
Your tracking information will show available carrier updates as your package moves through the delivery network.
Track Your Package
Enter your order tracking details below to check the latest available shipment information.
Enter your order tracking details below to check the latest available shipment information.
Tracking Updates
When Will My Tracking Information Update?
We normally process orders and hand them to the carrier within 1–2 business days after payment confirmation, excluding weekends and company-observed holidays.
02
Shipping Label Created
Creating a shipping label does not necessarily mean the carrier has received your package.
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When to Contact Us
If tracking has not updated for 3 business days after the initial 24–48-hour tracking period, or your package has passed its estimated delivery window, please contact info@varennea.com.
Shipping and Delivery Estimates
Our estimated Standard Shipping carrier transit times are:
| Destination | Estimated Transit Time |
|---|---|
| Contiguous United States | 1–5 business days |
| Eligible European destinations | 2–5 business days |
These estimates begin after the carrier receives your package and do not include the 1–2 business day order processing period.
Delivery estimates may be affected by holidays, weather, customs clearance, or carrier disruptions. For available Expedited Shipping options, the estimated timeframe is displayed at checkout.
Why Your Order May Arrive in Separate Packages
We fulfill orders through a combination of U.S.-based inventory operations and third-party fulfillment warehouses located in the United States.
If items in your order are stored at different inventory locations, they may be shipped separately. Each shipment will have its own tracking information, and packages may arrive on different days.
You will not be charged additional shipping fees solely because we divide your order into multiple shipments.
Common Tracking Questions
My order says “Shipped,” but tracking hasn't updated. What should I do?
The first tracking update may take 24–48 hours after carrier handover. If tracking remains unchanged for 3 business days after this initial period, please contact info@varennea.com for assistance.
My package is taking longer than expected. Can you help?
Yes. If your package has passed its estimated delivery window, contact us with your order number and tracking details.
We will open an investigation within 1 business day and provide updates at least every 2 business days while the investigation remains open. We aim to resolve delivery investigations within 5–7 business days.
If we cannot locate your package and provide a reasonable delivery estimate after 7 business days of investigation, we will offer a replacement at no additional cost or a refund.
Tracking says “Delivered,” but I can't find my package.
Please check your delivery location, household members, building reception or mailroom, any delivery photographs, and carrier notices.
If your package is still missing, contact info@varennea.com. We will begin reviewing the issue within 1 business day.
A “Delivered” tracking status does not automatically close your claim. If we cannot establish correct delivery within 7 business days of investigation, we will offer an appropriate replacement or refund.
I received only part of my order. Where are the remaining items?
Your order may have been divided into multiple shipments. Please check whether your shipping confirmation includes separate tracking numbers.
If an item is confirmed missing rather than still in transit, contact us so we can arrange an appropriate replacement or refund.
My package arrived damaged or contains the wrong item. What should I do?
Contact info@varennea.com with your order number, a brief description of the problem, and relevant photographs where available.
Reporting visible damage or missing contents within 48 hours helps preserve shipping evidence, but contacting us later does not automatically remove your rights.
For a confirmed fulfillment error or shipping damage, we will arrange an appropriate replacement or refund according to our Shipping Policy and Return & Exchange Policy.
Need Help with Your Order?
If you have difficulty tracking your shipment or need assistance with a delivery problem, please contact us.
To help us locate your order, include your order number, the email address used at checkout, and a brief description of your concern.
We respond to general shipping inquiries within 2 business days. Shorter response periods apply to active investigations and reported order problems, as explained in our policies.
Contact Us
Company Name: Varennea LLC
Email: info@varennea.com
Phone: +1 (660) 730-9974
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time (CT); closed Saturdays, Sundays, and U.S. federal holidays.
Business Address: 409 S. Fible St., Kirksville, MO 63501-3701, United States
Thank You for Shopping With Us
From the moment you place your order until it reaches your doorstep, we want your shopping experience to be clear and dependable. Thank you for choosing our store.